Cancellation policy

Please give 24 hours notice

At Get Strong physiotherapy & osteopathy we require 24 hours notice to cancel or change an appointment.

If you are unable to attend your physiotherapy or osteopathy session please either cancel online, call, email or text to give us at least 24 hours notice. A fee of the full amount of your treatment session will be charged if less than 24 hours notice is given or an appointment is missed.

Our booking system sends reminders 48 hours before your appointment but please set other reminders if that helps. Once your appointment is booked, we expect you will take responsibilty to either attend or to notify us otherwise.

When you book your appointment, you are holding a space in our diary that is no longer available to other patients. In order to be respectful of your fellow patients, and to us as a small business, please call, email, text or cancel via your booking confirmation as soon as you know you will not be able to make your appointment.

Our cancellation policy allows us to maintain our appointment schedule which is critical for business.

Yoga and Pilates 121/couples
Please allow at least 3 hours notice to change or cancel your session. A yoga or Pialtes teacher will have set out time specifically to hold your booking. If 3 hours notice is not given then the full charge will be incurred.

Get Strong yoga and Pilates online
If you have booked a yoga or Pilates session we do not charge a cancellation fee but request that you cancel your booking online so that another person can book it. Payments can be moved to a subsequent session but only if it has been cancelled before the original class begins.

If you have any questions please don't hesitate to contact us: info@getstrongphysio.com